MGA

Customer Satisfaction Survey

In evaluating your most recent customer service experience, what was your primary method of communication with us?*


* Required information. Your privacy is important to us. PRIVACY POLICY: We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via e-mail or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your personal or private information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. In an effort to improve our customer service, we may contact you to discuss your responses to this survey as well as resolve any customer service issues (if requested). By submitting this information, you consent to having your comments used in marketing materials including website customer testimonials.

My phone call or online chat was answered in a reasonable amount of time:

Please evaluate your customer service representative:

Quickly identified the problem:

Was knowledgeable and competent:

Helped you understand the cause and the solution of your issue:

Handled your issue with courtesy and professionalism:

Quickly resolved your issue:

Please evaluate your e-mail correspondence:

My e-mail was responded to in a reasonable amount of time:

The e-mail was professional in appearance and content:

The e-mail was easy to read and grammatically correct:

My questions(s) and/or service(s) requested were handled in a timely manner:

I would use e-mail again instead of calling the customer service center:

The website clearly explained the products, benefits and services offered:

The enrollment application process was quick and easy:

The website was professional in appearance:

The website was easy to use:

The website provided quality information and functionality:

I did not feel the need to call customer service for help using the website:

Which of the following activities did you use to manage your account?

The website was professional in appearance:

The website was easy to use:

The website provided quality information and functionality:

I did not feel the need to call customer service for help using the website:

Overall, how do you rate the level of service that you received?

I am likely to recommend your products and services to others:

Considering the total package offered, including customer service, products, benefits & services, and total cost, I am very satisfied.

One or more of your responses indicate that you did not receive satisfactory service.

We take our customer service seriously and would like to know more details about your experience. Please explain what happened in the box below.

Please type any additional comments.